My family turned my failure into a public joke, so I waited until they realized the joke was on them.

but their payments had been delayed for months. Some had never received them at all. The company blamed missing paperwork, but Emily found the documents already scanned into the system.

At first, she thought it was a mistake.

Then she found an internal email.

A manager had written, “Delay payment until claimants stop calling. Prioritize closed accounts continue reading …